Return Policy

RETURN & REFUND POLICY

Thank you for shopping at PTB Lotus Focus. We take pride in the quality and purity of our legal botanical products. Because we specialize in raw botanical specimens, our return policy is designed to maintain strict quality control and safety standards.

1. REFUND ELIGIBILITY
To be eligible for a return and refund, your item must be unused, unopened, and in the same pristine condition that you received it. The product must remain in its original, sealed packaging. Due to the nature of raw botanical items, we cannot accept returns or issue refunds for any products that have been opened, sampled, or broken from their original manufacturer seals.

2. RETURN TIMELINE
You have exactly fourteen (14) calendar days from the date of delivery to request a return. Once your return request is authorized via email, the item must be shipped back to our facility within seven (7) days of authorization.

3. DAMAGE AND ORDER DISCREPANCIES
Please inspect your order immediately upon receipt. If you receive an item that is physically damaged during transit or if there is a fulfillment error on our part, please contact us at support@ptblotusfocus.com within forty-eight (48) hours of delivery. Include clear photographs of the damaged product and shipping packaging so we can expedite a replacement or store credit.

4. RETURN SHIPPING FEES
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are completely non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. REFUND PROCESSING
Once your return is received and thoroughly inspected by our laboratory compliance team to ensure seals are intact, we will send you an email notifying you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within standard banking processing windows.

CONTACT US
For all return inquiries, authorization requests, or compliance questions, please contact our support team directly at:
Email: support@ptblotusfocus.com