Shipping and delivery

SHIPPING AND DELIVERY POLICY

At PTB Lotus Focus, we are dedicated to providing an efficient, reliable, and premium delivery experience for all of our customers. Every order is carefully packed and processed from our central inventory facility to ensure your lifestyle merchandise and botanical selections arrive in pristine condition.

Processing & Handling

• All orders are processed and verified within 1 to 2 business days (excluding weekends and major holidays).

• Once your package has been fulfilled, you will automatically receive an email confirmation containing your independent tracking number.

Delivery Methods & Rates

• We provide standard and expedited ground shipping options across our domestic carrier networks. 

• All packages are shipped directly to your front door using discrete, secure, and durable commercial packaging.

• Shipping rates are calculated in real-time at checkout based on package weight and destination.

Tracking & Inquiries

To track your active shipment, please click the tracking link provided in your order receipt. For any logistical questions regarding an existing shipment, delivery updates, or address corrections, please contact our support team at support@ptblotusfocus.com.